Got questions about your next sparkling purchase? We’re all ears! Reach out to us anytime, and we’ll make sure you get all the info you need to shine even brighter.
Answer: At Touch Of Gold, we offer an extensive range of jewelry, including 9ct and 14ct gold pieces, 925 sterling silver items, and exquisite diamond jewelry. Our collection ranges from classic styles to modern and unique designs, catering to a wide variety of tastes and preferences.
Do you provide custom-made jewelry?
Answer: Yes, we do! As a manufacturer, we can create custom pieces tailored to your individual specifications. Whether you’re looking for a unique engagement ring or a bespoke necklace, we can bring your vision to life. Please contact us at tstouchofgold@gmail.com to discuss your custom jewelry needs.
What is your shipping policy?
Answer: We offer complimentary standard shipping within the UK and international shipping to selected countries. For more details, please refer to our Delivery Policy.
How long does it take for an order to arrive?
Answer: For standard shipping within the UK, orders typically arrive within 3-5 working days. International orders usually take 7-15 working days. Custom or bespoke items may require an additional 3-5 weeks for crafting and dispatch.
What is your return and exchange policy?
Answer: We strive for customer satisfaction. If you’re not happy with your purchase, we offer a 30-day return and exchange policy. The item must be in its original condition and packaging. For more information, please consult our Return Policy on our website.
How do I know the jewelry is authentic?
Answer: All our jewelry pieces have a Certificate of Authenticity that verifies the quality and specifications of the materials used. Our products are crafted to meet the highest industry standards, assuring you of their authenticity and quality.
How can I get in touch with customer service?
Answer: We’re here to assist you with any inquiries or issues you may have. You can contact us via email at itstouchofgold@gmail.com or call us at +44 7597 061519. Our store is also open for visits at Ground Floor Shop B, 63-66 Hatton Garden, London, England, EC1N 8LE.