Your satisfaction is our top priority at Touch Of Gold. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns and refunds will be accepted.
Eligibility Criteria
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In its original packaging.
Returned within 30 days from the date of delivery.
Non-Returnable Items
The following types of items are non-returnable:
Custom-made or engraved jewellery.
Items on sale or promotion.
Return Process
To initiate a return, please contact us at tstouchofgold@gmail.com with your order number and reason for return. We will provide instructions and a return authorization number.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival. Please contact us within 7 days of receiving the item if you wish to exchange it.
Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Exceptions
For any exceptional circumstances that may not be covered by this policy, please contact us, and we will consider your situation on a case-by-case basis.
Modifications to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Changes will be updated here and denoted by the “Last Updated” date.
Contact Us
For any questions or concerns related to this policy, please reach out to us at:
