Useful Information for Touch of Gold Ltd Customers
Table of Contents
Understanding Jewelry Types
Gold: Our offerings include both 9ct and 14ct gold pieces. The term “ct” or “carat” is a measure of gold purity, with 24ct being pure gold.
Diamond: We provide certified, conflict-free diamonds that come in a variety of cuts, colors, and clarity grades.
Product Certification
Every piece of jewelry from Touch of Gold Ltd has a Certificate of Authenticity. This certificate details the purity of the metal and the grade of any gemstones.
Custom-Made and Pre-Orders
We offer custom jewelry and pre-orders for special collections. Note that custom orders are non-refundable. Pre-orders may experience a weight variance of up to 10-15%, which could affect the final price.
Sizing Guide
Our detailed sizing guide will assist you in finding the ideal fit for rings and other types of jewelry. We strongly recommend referencing our sizing chart for accuracy.
Payment Methods
For your convenience, we accept various payment methods including credit cards, debit cards, and other secure online payment options.
Shipping and Delivery
UK Deliveries: We offer Free Standard Shipping for all orders within the UK. The estimated delivery time is 3-5 business days.
International Deliveries: These are available at calculated rates and are generally delivered within 7-14 business days.
Return Policy
We have a 14-day return policy for eligible items. Please note that custom-made and pre-order items are non-refundable.
Care Tips
Gold: To maintain its luster, avoid exposure to harsh chemicals and clean with a soft cloth.
Diamond: Use a mild soapy solution and a soft-bristled brush for cleaning. Store your diamonds separately to prevent scratching.
Thank you for choosing Touch of Gold Ltd. We’re committed to offering you a seamless shopping experience. If you have any further questions, please don’t hesitate to reach out.
